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Frequently Asked Questions

Check our FAQ section below for answers to the most common queries. 





Click here for contact details for the Department of Social Protection Employment Services/Intreo Offices.
Click here for contact details for the Education and Training Board Training Centres

Where can I find a list of currently scheduled courses and how do I apply?

Details of all training courses are available online on Jobs Ireland. You can then narrow your search results by selecting a particular location, course category, etc. Further details of upcoming training courses in your area can also be obtained by contacting your local Employment Services Office/Intreo Centre

If you wish to apply for a place on a training course, the first step is to contact your local Employment Services Office or Intreo Centre to register.  When you have registered an Employment Services/Intreo Officer will meet with you and explain the range of training and upskilling options, allowances and funding supports available to you. Click here for contact details for the Department of Social Protection Employment Services/Intreo Offices.

Enquiring about eligibility and allowances for training courses?

Information on the eligibility criteria and various financial supports to assist participants of training courses and Employment Programmes, is available under allowances and funding 

Enquiring about Safe Pass/CSCS/QSCS cards and training?

Information is available on Safe Pass  
Employers, trainers or individuals wishing to participate in the Safe Pass Programme may apply by contacting a SOLAS approved Safe Pass Tutor
Information is available on Construction Skills Certification Scheme (CSCS).

Access and download Application forms for Safe Pass and CSCS replacement cards

Frequently Asked Questions - Quarry Skills Certification Scheme (QSCS)

What is an Apprenticeship and what are the types of apprenticeships?

Information is available on apprenticeships and its entry criteria and types of apprenticeships

Who should I contact if I am interested in becoming an apprentice or wish to register/employ an apprentice?

The apprenticeship system is regionalised and administered by the Services to Business Offices (STB) in Training Centres throughout the country. So whether you wish to register as an apprentice or want to employ an apprentice, please contact your nearest STB Office.

Services to Business Contact Details

Telephone No.

Dublin North: 
Training Centre

Baldoyle Industrial Estate, Dublin 13

01 8167400

Dublin North: 
Training Centre

Poppintree Industrial Estate, Jamestown Road, Finglas Village, Dublin 11

01 8140200

Dublin South: 
Training Centre

Wyattville Road, Loughlinstown, Co. Dublin

01 2043600

Dublin West: 
Training Centre

Ballyfermot Hill, Ballyfermot, Dublin 10

01 6055900

Services to Business

Market Square, Longford

043 3328807

Mid West: 
Training Centre

Raheen Industrial Estate, Limerick

061 487900

Training Centre

Industrial Estate, Mervue, Galway

091 706200

South West: 
Training Centre

Rossa Avenue, Bishopstown, Cork

021 4856200

South East: 
Training Centre

Industrial Park, Cork Road, Waterford

051 301500

North East: 
Training Centre

Coe’s Road, Dundalk, Co. Louth

042 9355700

North West:  Training Centre

Ballytivnan, Sligo

071 9159500

Can I get a replacement if I lose/mislay my apprenticeship card/certificate?

SOLAS can provide replacement cards.  FETAC will provide statements of certification (it will not provide duplicate certificates).  Applications for both the replacement card and statement of certification from FETAC should be made to Apprenticeship Services.  Please telephone: 01 607 0966 for details.  A fee will be charged for all replacements.


What services have transferred to the Department of Social Protection?  

  • Employment Services 
  • Employment Programmes, previously supported by FÁS Community Services including: Community Employment (CE), Supported Employment, Job Clubs, Job Initiative (JI).

How do these changes affect: 

  • Learners on training courses: Learners on training courses will not be affected by the transfer of some services to the Department of Social Protection as these training courses will continue as normal.
  • Employment Programme participants: Prospective participants interested in participating in any of the Employment Programmes (CE, Supported Employment, Job Clubs, Job Initiative) are not affected in any way by the transfer of functions to the Department of Social Protection.
  • Registered jobseekers: Employment Services will continue to deliver the full range of services to jobseekers and employers.
  • Employers: Employment Services will continue to deliver the full range of services to jobseekers and employers.


Searching for a job?

Jobseekers can view and apply for vacancies on Jobs Ireland. Jobs Ireland can be accessed easily and in a number of ways – through the Internet, on the Jobseeker App, at special touch screen (WATIS) kiosks in Employment Services Offices or via the freephone service (1800 611 116).

If you wish to apply for a job which is posted on Jobs Ireland, you must follow the instructions as specified in the particular vacancy advertisement. Contact with the Employer should be as per the advertisement.

The Department of Social Protection's Jobseeker Directory provides an extensive range of tools to assist in the search for a job.

Looking for information on JobBridge/Work Placement Programme?

JobBridge is a National Internship Scheme that will provide work experience placements for interns for a 6 or 9 month period. For further details of this programme, you can log onto:

Work Placement Programme is available to anyone who is unemployed. If you are a graduate with a level 7 qualification you can apply for both the graduate placements (WPP1) and the non-graduate placements (WPP2). Otherwise, you can apply for all non-graduate placements (WPP2).  Click on Work Placement Programme for further information on the programme, how to apply and the type of placements available.

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